Politique de remboursement

All Sales Are Final

Ocean Relic Studio ships made-to-order handcrafted ship models and precision-manufactured kits worldwide. Because each order enters production or fulfillment shortly after placement, we do not accept returns or exchanges for change of mind, incorrect selection, or any reason other than damage confirmed at delivery.

Order Cancellations

Orders may be cancelled within 24 hours of placement by contacting service@oceanrelicstudio.com. After 24 hours, production or fulfillment may have already begun and cancellation is no longer possible.

Damages and Issues

We stand behind every piece that leaves our studio. Please inspect your order upon reception and contact us at service@oceanrelicstudio.com within 48 hours of delivery if the item is damaged or defective. Please provide photos of the damage and original packaging. We will arrange replacement parts, repair guidance, a replacement shipment, or a full refund — at no additional cost to you.

Non-Returnable Items

We do not accept returns for change of mind, incorrect size selection, or any reason other than damage or defect confirmed at delivery.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery under EU consumer law, for any reason and without justification. To exercise this right, please contact us at service@oceanrelicstudio.com within 14 days of delivery.

Refunds

If a resolution requires a refund, we will notify you once the issue has been reviewed. If approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at service@oceanrelicstudio.com.